Z’s Car Care

JEFF Coelho a month ago

I took my vehicle in for a misfire on cylinder 2. I had troubleshooted All possible factors and cannot pinpoint what was causing the misfire. But what I did know is that my intake manifold gasket was fine. After being suggested that to replace the intake manifold gasket, I did test, and there was no leak and everything was fine. I told the shop that the intake manifold gasket was not the problem.And to please diagnose , what could be the culprit of my cylinder to misfire they insisted, that it was the intake manifold gasket. and they replaced it anyway, charged me $400. And as soon as I got my car back.The code was still showing a misfire in cylinder 2 and my car still ran like crap and I noticed they over torqued the top bolt, which cracked the bottom part of the manifold. Took it back in, they had fixed their problem that they caused, But then voided the warranty of any future problems. I investigated and a reputable shop should not voided the warranty. Because they had to fix their own mistake. And so therefore, I do not recommend this place for people who are on a budget and want their car fixed right? Because it ended up costing me money on something that didn't even need to

Amy Freeman 2 months ago

If I could give a zero I would. This ship came highly recommended to us, and I saw the great reviews. We have brought two classic cars in rough shape with specific requests. A truck we have has been back twice because they didn’t do the brake job right. They have had a van for 3 weeks and we have yet to get it right. We drive it off the lot and got 2 miles before it broke down with one of the problems the allegedly fixed. Of course it was just before 5 and the owner is gone and we were told sorry, you’ll have to wait until Monday. So now we have to deal with a tow because they didn’t do their job. And they also told us it was illegal for them to test drive it - which is not true.

Andrew Armitage 4 months ago

Great shop with great people. They recently fixed my vehicle and have also worked on another one for me in the past. Both experiences were good, but the newer team in place now has made the experience even better. The owners have always been great to work with, and the new staff and mechanic really made everything smooth and easy from start to finish. I definitely plan on continuing to use them for maintenance and future repairs. Highly recommend!

Trista Eckland 6 months ago

I really wanted this to be a good experience, but I left feeling pretty frustrated and honestly a little uneasy. I brought my 2018 Dodge Journey in for a check engine light and an AC issue (passenger side blowing hot). From the start, there wasn’t much communication about diagnostic fees, and I was later presented with multiple charges that were never clearly explained or approved upfront. What bothered me most is that the main issue I came in for — the oil pressure code — wasn’t actually diagnosed. I was told they could only pull generic codes because Dodge has things “locked,” which didn’t give me much confidence that we were getting to the root of the problem. Then I was quoted around $8,000 and 30 hours of labor for the AC. That just didn’t sit right with me, especially since the symptoms were only on one side. I even called my warranty company to ask about labor expectations, and they told me that around 10 hours would be considered on the high end for that type of repair and recommended I get a second opinion. To make it more confusing, when I picked up my car, both sides were blowing cold again. I completely understand that shops need to be paid for their time, and I do

Taylor Tadlock 7 months ago

It can be really scary and intimidating to have car problems as a woman, especially when you move across the country away from your support system. But Z’s Car Care is an excellent option if you are in need. I commute to work about an hour away 4 days a week, so my car is my life line. I was driving to work last week when my car started to lurch and not accelerate correctly. I panicked and kept going to work because I was only 5 minutes away at this point. I knew something was wrong though, so I went to an oil change first, but as soon as I pulled out of the oil change place, the car started lurching again and not accelerating. I called my boss and the recommended me to a shop that was close by, Z’s Car Care. We called and they said I could come by immediately and they would take a look. They were able to provide me with a loaner vehicle so I could still make it to work and they were so helpful and understanding as I was facing the reality that this will be an expensive fix. They researched multiple options for a new motor for me and tried to help me in any way they could. Unfortunately, I was unable to afford the fix even though they made every effort to present a cost effective o